Turn every conversation into data. Use real-time insights to create a tight feedback loop, improving agent performance and debt recovery rates across your enterprise.
Calls Analyzed
PTP Rate
Compliance
Avg Sentiment
+0Recovery Δ
+0%The Strategy
Traditional QA only catches 1–2% of calls. Convershake analyzes 100% of conversations to provide a complete picture of your collection floor—in real time.
Quality & Operations
Monitor every call for disclosure and policy adherence in the market it was made—automatically, not by sampling.
Identify macro-trends in borrower excuses, payment hurdles, and objection patterns across your entire portfolio.
Automatically flag high-risk conversations before they escalate into complaints or regulatory actions.
Agent Performance
Understand exactly which agent behaviors drive successful outcomes. Convershake tracks talk tracks, tone shifts, empathy cues, and negotiation patterns across every single call—then correlates them with 'Promise to Pay' (PTP) rates. Instead of guessing what makes your top performers effective, you get hard data that reveals the specific techniques, phrasing, and conversational flows that consistently convert. Use these insights to build playbooks your entire team can follow.
Traditional QA delivers feedback days or weeks after a call—by which point the agent has already moved on. Convershake flips this model entirely. The moment a call ends, agents receive a detailed performance scorecard covering compliance adherence, empathy signals, objection handling, and outcome effectiveness. This real-time visibility empowers agents to self-correct and improve with every interaction, not just during quarterly reviews. Managers can also set custom thresholds to trigger coaching alerts automatically.
Ramping new collectors is one of the biggest cost drivers in any collection operation. With the Insights Loop, new hires don't start from scratch—they start from your best. Convershake surfaces the exact scripts, strategies, and conversational patterns that your top-performing agents use, then packages them into actionable training material. New collectors can study real examples of successful calls, understand why certain approaches work, and apply proven techniques from day one—cutting onboarding time by up to 50%.
Capabilities
FAQ
Everything you need to know about turning your call data into actionable intelligence.
Discover how our platform modules work together to transform your lending operations.